Quality Improvement Officer
HFH appears to be very child centred, putting a lot of emphasis on the voice of the child, and the delivery of personalised care that meets their set outcomes. Policies and Procedures are of a high standard and reviewed regularly
HFH Client, Hounslow
I am very happy with my care coordinator and the nurse case manager, this is the best care team I have ever had! Nurse “L” has helped save my life!
HFH Client, Buckinghamshire
Our HFH carer is great! They are so reliable and always put my brothers care first. Our care coordinator constantly communicates with us, always checked in to see how things are going
HFH Client, Surrey
We are now 4 weeks into our association with HFH and wanted our feedback on record. We have been delighted with the service provided from initial meeting, through familiarisation visits, to the carers becoming established in our home, it has all been seamless. The follow up and support from the nurse management team has been excellent too. We cannot speak highly enough of the carers themselves. All are friendly, skilled, adaptable and empathetic. We had expected to spend this last chapter surrounded by family and friends but COVID-19 has meant we rely on ‘Strangers’… Except they are not, all are becoming friends and the support of each and every one of them is invaluable. Thank You!
HFH CLIENT
[Nurse Case manager] Amina has always been approachable, a great listener and has responded in good time to my requests and needs. Furthermore, she appears to have a strong nurturing approach to her/my carers. It’s always a pleasure to receive her into my house.
CHC Nurse – South East London
HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up
HFH CLIENT
[Nurse Case manager] does her job perfectly all the time. She’s helpful, caring, listens and is very good at communicating. She does her job all the time from the heart and is the best nurse!
HFH CLIENT
[Nurse Case manager] He regularly checks in and visits me to make sure everything’s ok. He’s very friendly and always let’s me know to call him if I have any issues.
MUM of HFH CLIENT
We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!
