Quality and Governance

Clinical governance and quality assurance

Our clinical governance framework

We have extensive expertise in clinical risk management and client safety in the form of an Integrated Governance Committee (IGC)

We maintain robust clinical governance and management processes to manage performance and risk across the full range of services we provide and throughout our workforce

We hold regular meetings, including weekly safeguarding meetings to review any issues and adapt our systems and procedures so we can minimise or eliminate any potential risks and ensure the maintenance of high standards

We continue to develop a culture which has risk awareness and client safety at its heart

We are regulated by the Care Quality Commission

People, their relatives, health and social care professionals and staff all commented on the way the agency was now being run . The provider and registered manager had systems in place which they used to regularly monitor and assess the quality and safety of care provided to people.

Quality Assurance

Our robust and stringent Quality Assurance Systems are continually monitored and reviewed

We consistently engage with clients and their families through satisfaction surveys, engagement forums and face to face meetings. We have a client-centred approach, involving them and their families directly in the development of care plans

To maintain excellent standards of care, we actively engage with the CQC, which awarded us a ‘Good’ rating in its report following our last inspection

Our staff recruitment procedures ensure we only supply staff that are compliant with the requisite regulatory bodies and we conduct extensive and thorough checks to ensure their suitability and competency

Ongoing supervision and training ensures they continue to deliver care to a very high standard

We conduct regular internal audits as well as using external auditors to ensure our compliance with all applicable regulations

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