HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up

I want to congratulate my carers in the way I am being cared for, ‘My little family,’ especially when I am ill. Hence the importance of carers knowing everything about the client as a whole. I am blessed as someone with several ailments, knowing every sign and symptoms is imperative e.g. when my Hickman Line is infected I do not present as someone who has an infection, I present differently. Thanks to [Nurse Case Manager], the carers have been taught the difference. Without being dramatic this knowledge saved me on many occasions. On my last admission I was extremely ill but my carers obtained swift medical care. This was knowing me as a whole and the importance of knowing the differences between infections. HFH, thank you for the carers I have and the teaching

[Nurse Case manager] has been the best part of the support I receive from HFH. She has consistently keeps her promises, and has given valuable opinions with regards to new team members joining my package.

It is very reassuring to know HFH are onboard. Both my brother and I feel like we are finally moving onto the next chapter. The support, structure, and knowledge that HFH can offer will enable my brother to live his life from his own home. It has been a long time coming, as you know, and we really appreciate all your and your staff’s efforts…I cannot tell you how much reassurance you have given me. For the first time in a long time, I feel like someone is on our side and wants to help. Please pass on our gratitude to your team of carers as I know my brother feels extremely happy and confident with them. He also feels safe. He is so excited about coming home now. If he is happy, I am happy!

We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!

I would like to thank the Nurse Case Manager who drove across London to change my tracheostomy, which was showing dangerous signs of infection on Bank Holiday Saturday. Not only could this not have waited until the next working day but she arrived in the best of good humour by 9 AM. I remain not only extremely grateful but also impressed by her devotion to duty about which I would like to draw your attention for this was an example of excellent care