Testimonials

[Nurse Case manager] Amina has always been approachable, a great listener and has responded in good time to my requests and needs. Furthermore, she appears to have a strong nurturing approach to her/my carers. It’s always a pleasure to receive her into my house.

HFH is a really kind company and I think that so far in 30 years [of receiving care is] by far the best company that we have been with. The people that you employ (carers and offices staff) are a much higher calibre than what I have experienced in the past and much more educated. Nurses ringing me up to find out how things are going and catching up with us is quite compassionate

We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!

We are now 4 weeks into our association with HFH and wanted our feedback on record. We have been delighted with the service provided from initial meeting, through familiarisation visits, to the carers becoming established in our home, it has all been seamless. The follow up and support from the nurse management team has been excellent too. We cannot speak highly enough of the carers themselves. All are friendly, skilled, adaptable and empathetic. We had expected to spend this last chapter surrounded by family and friends but COVID-19 has meant we rely on ‘Strangers’… Except they are not, all are becoming friends and the support of each and every one of them is invaluable. Thank You!

I want to congratulate my carers in the way I am being cared for, ‘My little family,’ especially when I am ill. Hence the importance of carers knowing everything about the client as a whole. I am blessed as someone with several ailments, knowing every sign and symptoms is imperative e.g. when my Hickman Line is infected I do not present as someone who has an infection, I present differently. Thanks to [Nurse Case Manager], the carers have been taught the difference. Without being dramatic this knowledge saved me on many occasions. On my last admission I was extremely ill but my carers obtained swift medical care. This was knowing me as a whole and the importance of knowing the differences between infections. HFH, thank you for the carers I have and the teaching

It is very reassuring to know HFH are onboard. Both my brother and I feel like we are finally moving onto the next chapter. The support, structure, and knowledge that HFH can offer will enable my brother to live his life from his own home. It has been a long time coming, as you know, and we really appreciate all your and your staff’s efforts…I cannot tell you how much reassurance you have given me. For the first time in a long time, I feel like someone is on our side and wants to help. Please pass on our gratitude to your team of carers as I know my brother feels extremely happy and confident with them. He also feels safe. He is so excited about coming home now. If he is happy, I am happy!