CHC Nurse – South East London
HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up
MUM of HFH CLIENT
We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!
HFH Client, Harrow
HFH always keeps me updated and “S’s” care has been really settled. I’m impressed!
HFH CLIENT
[Nurse Case manager] does her job perfectly all the time. She’s helpful, caring, listens and is very good at communicating. She does her job all the time from the heart and is the best nurse!
Family Member, Surrey
HFH is a really kind company and I think that so far in 30 years [of receiving care is] by far the best company that we have been with. The people that you employ (carers and offices staff) are a much higher calibre than what I have experienced in the past and much more educated. Nurses ringing me up to find out how things are going and catching up with us is quite compassionate
Quality Improvement Officer
HFH appears to be very child centred, putting a lot of emphasis on the voice of the child, and the delivery of personalised care that meets their set outcomes. Policies and Procedures are of a high standard and reviewed regularly
CHC Nurse, South West London
Thank you for your professionalism and responsiveness to this assessment and consideration of this package… your agency was great, communication effective and it was a robust assessment
Client, Merton
I want to congratulate my carers in the way I am being cared for, ‘My little family,’ especially when I am ill. Hence the importance of carers knowing everything about the client as a whole. I am blessed as someone with several ailments, knowing every sign and symptoms is imperative e.g. when my Hickman Line is infected I do not present as someone who has an infection, I present differently. Thanks to [Nurse Case Manager], the carers have been taught the difference. Without being dramatic this knowledge saved me on many occasions. On my last admission I was extremely ill but my carers obtained swift medical care. This was knowing me as a whole and the importance of knowing the differences between infections. HFH, thank you for the carers I have and the teaching
HFH Client, Buckinghamshire
Our HFH carer is great! They are so reliable and always put my brothers care first. Our care coordinator constantly communicates with us, always checked in to see how things are going
