CHC Nurse, South West London
Thank you for your professionalism and responsiveness to this assessment and consideration of this package… your agency was great, communication effective and it was a robust assessment
CHC Nurse – South East London
HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up
Mum – South West London
HFH has been flexible and efficient, in matching us up with the right carers for our family. [CARER] is amazing with [CLIENT]!
MUM of HFH CLIENT
We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!
HFH CLIENT
[Nurse Case manager] He regularly checks in and visits me to make sure everything’s ok. He’s very friendly and always let’s me know to call him if I have any issues.
HFH CLIENT
[Nurse Case manager] has been the best part of the support I receive from HFH. She has consistently keeps her promises, and has given valuable opinions with regards to new team members joining my package.
HFH Client, Buckinghamshire
Our HFH carer is great! They are so reliable and always put my brothers care first. Our care coordinator constantly communicates with us, always checked in to see how things are going
HFH Client, Hounslow
I am very happy with my care coordinator and the nurse case manager, this is the best care team I have ever had! Nurse “L” has helped save my life!
Client, Merton
I want to congratulate my carers in the way I am being cared for, ‘My little family,’ especially when I am ill. Hence the importance of carers knowing everything about the client as a whole. I am blessed as someone with several ailments, knowing every sign and symptoms is imperative e.g. when my Hickman Line is infected I do not present as someone who has an infection, I present differently. Thanks to [Nurse Case Manager], the carers have been taught the difference. Without being dramatic this knowledge saved me on many occasions. On my last admission I was extremely ill but my carers obtained swift medical care. This was knowing me as a whole and the importance of knowing the differences between infections. HFH, thank you for the carers I have and the teaching
