Please fill out the form below to make a referral, general enquiry, a compliment or complaint
Care delivery team (24 hrs)
co-ordinators@hfhhealthcare.co.uk
020 8944 8831
Recruitment team
recruitment@hfhhealthcare.co.uk
0208 605 9712
Referrals, contracts and business team
contactus@hfhhealthcare.co.uk
0208 605 9714
Finance/payroll team
accounts@hfhhealthcare.co.uk or payroll@hfhhealthcare.co.uk
Whistleblowing (treated in confidence)
whistleblowing@hfhhealthcare.co.uk
07741 906327
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Compliments and complaints
Your feedback is extremely important in helping us to continually improve our services
To make a compliment please use the form provided on this page
How to make a complaint:
If somebody raises a concern and is not satisfied by our response, then we have a formal complaints process
We commit that:
All complaints will be taken seriously and acted on with fairness and impartiality
Immediate welfare check, safety assessment and management of risk will take place
Formal acknowledgement will be made within 3 working days of the complaint being made
A response summarising findings and appropriate actions to rectify will be made within 25 working days
If clients and their representatives remain concerned they may take their complaints to persons in authority outside HFH Healthcare such as the Clinical Commissioning Group or the Care Quality Commission
Care Quality Commission (CQC)
Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel. 03000 616161 or cqc.org.uk and use the online contact form
If the response does not meet or satisfy the complainant, then further escalation may be made to the Local Government Ombudsman
The Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH, Tel. 0845 602 1983 or 024 7682 1960 or lgo.org.uk and use the online contact form
Safeguarding
The safeguarding of adults and children is central to all of our operations and processes. If you have a safeguarding concern please contact your local authority or contact us via the form for any further information
