HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up

[Nurse Case manager] He regularly checks in and visits me to make sure everything’s ok. He’s very friendly and always let’s me know to call him if I have any issues.

[Nurse Case manager] Amina has always been approachable, a great listener and has responded in good time to my requests and needs. Furthermore, she appears to have a strong nurturing approach to her/my carers. It’s always a pleasure to receive her into my house.

We are now 4 weeks into our association with HFH and wanted our feedback on record. We have been delighted with the service provided from initial meeting, through familiarisation visits, to the carers becoming established in our home, it has all been seamless. The follow up and support from the nurse management team has been excellent too. We cannot speak highly enough of the carers themselves. All are friendly, skilled, adaptable and empathetic. We had expected to spend this last chapter surrounded by family and friends but COVID-19 has meant we rely on ‘Strangers’… Except they are not, all are becoming friends and the support of each and every one of them is invaluable. Thank You!

[Nurse Case manager] has been the best part of the support I receive from HFH. She has consistently keeps her promises, and has given valuable opinions with regards to new team members joining my package.

I would like to thank the Nurse Case Manager who drove across London to change my tracheostomy, which was showing dangerous signs of infection on Bank Holiday Saturday. Not only could this not have waited until the next working day but she arrived in the best of good humour by 9 AM. I remain not only extremely grateful but also impressed by her devotion to duty about which I would like to draw your attention for this was an example of excellent care

HFH appears to be very child centred, putting a lot of emphasis on the voice of the child, and the delivery of personalised care that meets their set outcomes. Policies and Procedures are of a high standard and reviewed regularly

I want to congratulate my carers in the way I am being cared for, ‘My little family,’ especially when I am ill. Hence the importance of carers knowing everything about the client as a whole. I am blessed as someone with several ailments, knowing every sign and symptoms is imperative e.g. when my Hickman Line is infected I do not present as someone who has an infection, I present differently. Thanks to [Nurse Case Manager], the carers have been taught the difference. Without being dramatic this knowledge saved me on many occasions. On my last admission I was extremely ill but my carers obtained swift medical care. This was knowing me as a whole and the importance of knowing the differences between infections. HFH, thank you for the carers I have and the teaching