It is very reassuring to know HFH are onboard. Both my brother and I feel like we are finally moving onto the next chapter. The support, structure, and knowledge that HFH can offer will enable my brother to live his life from his own home. It has been a long time coming, as you know, and we really appreciate all your and your staff’s efforts…I cannot tell you how much reassurance you have given me. For the first time in a long time, I feel like someone is on our side and wants to help. Please pass on our gratitude to your team of carers as I know my brother feels extremely happy and confident with them. He also feels safe. He is so excited about coming home now. If he is happy, I am happy!

HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up

[Nurse Case manager] Amina has always been approachable, a great listener and has responded in good time to my requests and needs. Furthermore, she appears to have a strong nurturing approach to her/my carers. It’s always a pleasure to receive her into my house.

[Nurse Case manager] has been the best part of the support I receive from HFH. She has consistently keeps her promises, and has given valuable opinions with regards to new team members joining my package.

[Nurse Case manager] He regularly checks in and visits me to make sure everything’s ok. He’s very friendly and always let’s me know to call him if I have any issues.

I would like to thank the Nurse Case Manager who drove across London to change my tracheostomy, which was showing dangerous signs of infection on Bank Holiday Saturday. Not only could this not have waited until the next working day but she arrived in the best of good humour by 9 AM. I remain not only extremely grateful but also impressed by her devotion to duty about which I would like to draw your attention for this was an example of excellent care

[Nurse Case manager] does her job perfectly all the time. She’s helpful, caring, listens and is very good at communicating. She does her job all the time from the heart and is the best nurse!