Testimonials

Why Clients and Staff Choose HFH Healthcare

comforting-complex-care.pngAt HFH Healthcare, we are dedicated to providing compassionate, high-quality complex care that makes a real difference in the lives of our clients, their families, and our devoted staff. Our commitment to excellence shines through in the experiences shared by those we support and those who work alongside us.

Below, you’ll find heartfelt testimonials from individuals and families who have placed their trust in our care, as well as insights from our staff who take pride in making a meaningful impact.

If you would like to access our services, we encourage you to get in touch today to make a referral, submit a general enquiry, or share a compliment. We look forward to hearing from you!

Client, Islington

I would like to thank the Nurse Case Manager who drove across London to change my tracheostomy, which was showing dangerous signs of infection on Bank Holiday Saturday. Not only could this not have waited until the next working day but she arrived in the best of good humour by 9 AM. I remain not only extremely grateful but also impressed by her devotion to duty about which I would like to draw your attention for this was an example of excellent care

Client, Merton

I want to congratulate my carers in the way I am being cared for, ‘My little family,’ especially when I am ill. Hence the importance of carers knowing everything about the client as a whole. I am blessed as someone with several ailments, knowing every sign and symptoms is imperative e.g. when my Hickman Line is infected I do not present as someone who has an infection, I present differently. Thanks to [Nurse Case Manager], the carers have been taught the difference. Without being dramatic this knowledge saved me on many occasions. On my last admission I was extremely ill but my carers obtained swift medical care. This was knowing me as a whole and the importance of knowing the differences between infections. HFH, thank you for the carers I have and the teaching

HFH Client, Hounslow

I am very happy with my care coordinator and the nurse case manager, this is the best care team I have ever had! Nurse “L” has helped save my life!

HFH Client, Harrow

HFH always keeps me updated and “S’s” care has been really settled. I’m impressed!

HFH Client, Tower Hamlets

I’m very happy with our HFH carers, they look after my mum well… I find HFH helpful and my care coordinator has been wonderful!

Quality Improvement Officer

HFH appears to be very child centred, putting a lot of emphasis on the voice of the child, and the delivery of personalised care that meets their set outcomes. Policies and Procedures are of a high standard and reviewed regularly

MUM of HFH CLIENT

We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!

HFH Client, Surrey

We are now 4 weeks into our association with HFH and wanted our feedback on record. We have been delighted with the service provided from initial meeting, through familiarisation visits, to the carers becoming established in our home, it has all been seamless. The follow up and support from the nurse management team has been excellent too. We cannot speak highly enough of the carers themselves. All are friendly, skilled, adaptable and empathetic. We had expected to spend this last chapter surrounded by family and friends but COVID-19 has meant we rely on ‘Strangers’… Except they are not, all are becoming friends and the support of each and every one of them is invaluable. Thank You!

HFH CLIENT

[Nurse Case manager] has been the best part of the support I receive from HFH. She has consistently keeps her promises, and has given valuable opinions with regards to new team members joining my package.