Tag: complex care

Highly experienced in the provision of personalised healthcare services on a national scale, Nicky brings an additional element of innovation and determination to the operations team.

With 17 years of experience in the complex care sector, Nicky believes in understanding differing viewpoints to determine the best outcomes for the service provision.

As Operations Director, she prioritises a focus on stakeholder management and building meaningful relationships. This attitude applies to our carers and clients alike.

Operating strategically and overseeing the running of the business, Nicky is driven by operating at the highest of standards. Her ethos runs through everything that we do, making sure that everyone in the team is not only highly skilled but also extremely well suited to their roles. This in turn helps our clients live fulfilling lives.

Karina has 20 years finance experience across multiple sectors and knows HFH Healthcare inside out having been with the business for seven years
With a Master Diploma in Economics and CIMA qualified, Karina manages a team of finance professionals within the business and deals with all aspects of finance, partnering with other departments, including operations, to ensure all reasonable steps to meet the financial demands of providing safe and appropriate services

Highly analytical, Karina also has excellent interpersonal skills and, in such a high pressure setting, knows the performance of her team has a large impact on how easy it is for the business, including those on the front line, to deliver outstanding care

“To be working with a company that truly makes a difference to people’s lives is a privilege, every member of the team works together to make our delivery of first-class care as seamless as possible”

Matt has 15 years’ experience within operations and business development in the healthcare industry. He has “hands on” managed the commercial collaboration, service delivery and the associated compliance which underpins exceptional individualised care within the public and private sector
Matt thrives in understanding and removing the barriers that may prevent individuals from receiving quality care at home and brings focus, energy, and drive to the role of Commercial Director

Building trust, generating new relationships, and supporting existing ones is key to Matt’s role, all with the express aim of delivering ‘outstanding’ care; supporting clients to be independent and live their life as wholly as possible

Matt builds strong working partnerships with service commissioners and the multi-disciplinary teams around a client to deliver of safe, compassionate, and dignified care

Focussing on person-centred attention to detail, continuity and continuous learning, Matt leads with the ethos that “a person’s life is more than their care needs”

An experienced Director of Nursing, Wendy is a strong, nurturing leader who empowers her team to understand not only their role but the wider elements of the business, ensuring excellence at all times
Wendy’s role centres around ensuring each and every client, and their families, is supported with excellent care that enables quality of life, no matter the limitation

“If an individual has a need for clinical care, they still have the right to make choices”

Wendy has worked for 11 years in the healthcare provision industry and before that has over 25 years frontline nursing experience, both in clinical settings and in the community. Personal experiences of caring for family members gives Wendy even more insight into the difference that the best care can make at challenging times

Wendy works with her immediate team and the wider business to ensure a deep understanding of the importance of not only compliance, safe guarding and excellence but also the difference that care can have on the lives of the client and the choices available to them, no matter the injury or diagnosis

A highly skilled CEO with a proven track record of working with both the private and public sectors, Sally has a deep passion for the healthcare industry and experience of developing clear strategies that deliver qualitative performances
Sally leads the business to deliver on the collective goal of providing excellent, professional, complex care to clients whilst driving business growth and ensuring all members of the team feel safe, supported and truly part of an inspirational place to work

Leading HFH Healthcare is about making a difference, helping people to live exceptional lives, despite limitations. Sally’s understanding that people are at the heart of every decision is imperative to the continued high standards that the business delivers. A demanding and ever-changing landscape demands constant re-evaluation across the business to ensure consistently high quality and growth in all areas

Sally believes that “having a voice” is such an important aspect of care not only for the client and their families but for every member of staff. A policy of “making the time to listen” ensures that each and every person involved in the business feels heard and seen